FAQ
FAQ
FREQUENTLY ASKED QUESTIONS ABOUT VINHOR STEAM CLEANER
Have questions before you order? Here are the most common things customers ask about the VINHOR Pressurized Handheld Multi-Surface Natural Steam Cleaner.
💧 Do I need to add any cleaning solution?
No. VINHOR uses only water to generate hot, pressurised steam — no chemical smells, no sticky residues.
🐾 Is it safe for homes with kids and pets?
Yes — it’s chemical-free (water only). Always use normal care around hot steam and let surfaces cool before children or pets touch them.
♨️ How hot is the steam — does it disinfect?
The steam heats up to 110°C for deep cleaning. It’s designed for removing grime and grease on suitable sealed surfaces. (For hygiene needs, always follow local guidance and surface care instructions.)
⏱️ How fast does it heat up and how long does it run?
It heats up in about 3–5 minutes and one full tank provides around 8–12 minutes of continuous steam (depending on use).
🧽 What can I clean with it?
It works great on many hard, sealed surfaces such as tile, grout, sinks, taps, stovetops, glass, sealed stone, plus spot-cleaning for car interiors and more.
🏠 Is it safe for wood floors?
Only for sealed wood — and use short bursts with care. Avoid steam on unsealed, waxed, or water-sensitive floors and never hold steam in one spot.
🪟 Can it clean windows or mirrors?
Yes — on glass you can use steam to loosen buildup, then wipe with a cloth. For best results, avoid over-steaming and finish with a dry microfiber.
🧰 What accessories are included?
Your package includes practical attachments (e.g., nozzle/brush tools) designed for different tasks. Please check the “What’s Included” section on the product page for the full list.
🚿 Can I use tap water? What about limescale?
Tap water works in most homes. If you live in a hard-water area, filtered or distilled water can help reduce limescale buildup over time.
🔌 Is it cordless?
No — it’s corded for consistent power, so you don’t lose performance mid-clean like battery devices.
🧯 Is there a safety lock?
Yes. The unit includes a safety cap to help prevent accidental opening while hot. Always follow the instructions and let pressure release before opening.
📩 Still need help?
Email our team anytime at support@vinhor.shop — we’re happy to help.
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